Warranty and complaints

Imitation warning

Original Fairtex products are exclusively manufactured in Thailand. The products are hand-made and constructed of high quality and durable materials which are subject to strict quality controls. We would like to caution you that there are brand imitations being sold, often offered on familiar online market places, with Pakistan as the origin. The quality of these products cannot be compared with the authentic Fairtex product. In order to confirm the authenticity of our products, we add a disposable label with hologram sticker on the equipment (not on clothing).

Warranty

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, shipments can be broken during transport or something else might happen that entitles you to warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will repair the product or find a replacement for the product free of charge.

Complaints

Unfortunate events can happen where something does not work out according to expectations. We recommend that you first disclose any complaints by sending us an email by contacting info@fairtex.eu. Then we can find a solution together.

If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur. As of 15 February 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.